In-stock items will usually ship within 1-3 business days of placing your order. Other items will ship by the date listed on the specific product page. We do specifically outline the estimated shipping time on each product page once a size is selected. Please note that business days do not include weekends or public holidays. The delivery timeframe can also be found on the individual product page or in your email confirmation.

The processing will begin from the day after the order date based on the selected shipping method. During peak seasons, the processing time may be extended to 3-5 business days. If the style is complicated, the shipping time may be longer, we will contact you promptly.

Express shipping is the fast delivery option. If your order is economy shipping, you can through the link to select “shipping fee” option to upgrade your order for fast shipping.

From the day after the order is placed, in-stock items will require 1 to 3 business days for processing. If you need to make adjustments to your order after it has been placed, please contact us as soon as possible, either through live chat or at service@kissprom.com. Depending on the current processing stage of your order, we may be able to make adjustments. Unfortunately, once the order shows as shipped, we cannot update the shipping address.

If you have not received your order by the end of your delivery timeframe, we suggest following the steps below as they have resolved the majority of delivery issues:

• Double-check the email you received from us regarding your specific shipping information. Please read the email in full, as there may be important details that were missed.
• Your order may have been shipped in multiple parts, so the other items in your order may be arriving separately. You would have received multiple shipping notifications if this is the case.
• Verify the shipping address provided. If there is an error, you will need to reach out to UPS or USPS to see if it is possible to update your address. If the initial address was incorrect, your package will be processed as returned to sender by our returns team.
• Check around the delivery location for your package, as it may have been left in an unusual place, or see if someone else (such as a neighbor) accepted the delivery, either on purpose or by accident.
• Check in with your local post office, as packages are often held there for pickup.

For more specific information or any delivery concerns regarding U.S. orders, you can reach USPS Customer Service Phone: 1 (800) 275-8777

For any other concerns, you can reach out to us at service@kissprom.com.

We offer 2 different shipping options with delivery times ranging from 10-20 days, depending on which shipping service chosen. Shipping rates are shown at checkout. We ship to many countries worldwide.

Here is our shipping policy.

U.S. Orders

If your order is shipped to a U.S. domestic address, you can enter your tracking number at the following websites:

UPS

USPS

International Orders

For international shipments, you can enter your tracking number at the following websites:

DHL

UPS

USPS

We want you to love your purchase, but if you're not satisfied for any reason, we're here to help! We accept returns for standard size dresses within 30 days of delivery if they meet all applicable return requirements listed below. If an order includes 2 or more items that are returned, a 10% restocking fee will be deducted from the refund or store credit.

Return Window

We offer a 30-day return window for most purchases (exclusions listed below). The return window begins when your package is marked "Delivered" by the tracking system. From that time, you have 30 days (including weekends and holidays) to make a return/exchange request. After this, returns are no longer accepted.

Condition of Returns

All returned items must be in new, unworn condition, with any tags or hanging ribbons attached. All items should be returned in the same condition as when you received them. Items must be free from makeup, deodorant marks, alterations, odors, stains, without animal hair, or any other signs of wear to be returned. An original package is preferred.

Return Shipping Costs

Return shipping fee is at your expense. And a return shipping fee will be deducted from your refund/store credit (see details below).

• For domestic order returns
  A prepaid return shipping label is available, which would be deducted from the total order amount if you choose to use our label.
• For international order returns
  Any return shipping costs, taxes, duties, or customs fees incurred are non-creditable and are the responsibility of the customer.

Here is our return policy.

Once we receive your return, we will process it within 10 business days. You will receive store credit minus shipping and taxes. The store credit does not expire.

Customized items cannot be returned or exchanged once the order shows as shipped. Regular-sized items can be exchanged. For orders that have already been shipped, we do not offer direct exchanges. You need to apply for a return label through this link within 7 days of receiving the package to return the items. Once we receive your returned item, we will issue store credit to your email. You can use the store credit to reorder your preferred color/size. If you have a special situation, please contact our customer service team via online chat or at service@kissprom.com.

If you cannot find the answer you need in the FAQ, please contact our customer service team via online chat or at service@kissprom.com.

Please provide your order number and the question you would like to inquire about. We will assist you as soon as possible!

Please note that loose glitter, sequins, excess threads, or sheerness are not considered defects; these are often natural results of the manufacturing process or the product's design.

Please read the product description of each item carefully before purchasing.